The Role
As a jewellery firm that prides itself on high standards, you will be a driven individual that strives to deliver customer service excellence whilst maintaining a high attention to detail.
We are currently seeking a dynamic, confident, and highly motivated Account Coordinator to join our growing team on a full-time basis.
The successful candidate will be the key contact for agreed client accounts primarily processing existing collections. The role will sit between the Administration Team and the Account Managers
High levels of customer service, attention to detail and strong communication skills are essential at all times.
Key Responsibilities
- Acting as the key contact for agreed strategic accounts
- Monitoring order statuses and keep all relevant progress worksheets up to date
- Reporting any customer issues swiftly and resolving through rapid and transparent communication
- Maintain and develop existing customers through planned individual account support.
- Oversee existing production tasks; production schedules, quality control, photographing and packaging of client’s products within the agreed lead times
- Manage multiple tasks and prioritise to meet daily customer deadlines by liaising with the workshop & Casting team.
- Provide outstanding customer service.
- Supporting the Account Managers and Office Administrator to keep production flowing
Requirements & Skills
- Works in a systematic logical and orderly way
- Ability to work independently, with minimum supervision.
- A natural forward planner with the ability to multitask. To be able to keep track of where you are with multiple accounts.
- Able to work as part of a small office team, sharing & covering different tasks & roles
- Effective time management and the ability to work to tight deadlines.
- Excellent attention to detail & organisation.
- Is able to apply specialist and detailed technical expertise and keeps own knowledge up to date continual professional development.
- Confident user of all Microsoft applications
- Fluent in English with strong communication skills– professional and confident, delivering the best service to customers.
Ongoing training and assistance will be provided to aid your development.
If you feel that you can bring something to this role and you would like to join our ever-evolving company, we would love to hear from you.
About Us
Vipa Designs are designers, casters and manufacturers of high quality ethical fine jewellery, with a client base of private individuals, designers, makers and retailers through to manufacturers and multi-national companies. Behind the scenes we’ve created and built one-off pieces through to entire ranges for some of the UK’s leading designers, jewellery retailers and fashion houses.
Drawn from a variety of skills and backgrounds, and constantly progressing those skills through modern technology, the team at Vipa prides itself on the challenge of making exactly what our clients require. Core skills within the team include design, CAD, modelling, casting, setting, micro-setting and finishing.
